Free tool · Australian Consumer Law

Refund refused? See if it’s a “major failure” under Australian Consumer Law.

A free quick check. In plain Australian English, we work out whether what you bought counts as a “major failure”, whether you get to choose the remedy or whether the supplier does, and we generate a demand letter you can send today. We’ll quote the relevant Australian Consumer Law sections (s 260, s 268) so you can verify everything.

Cites s 54, s 55, s 56, s 60, s 259, s 260, s 267, s 268 exactly.
Generates a demand letter + an NCAT draft.
Clears up the 9 most common ACL misconceptions inline.
No sign-up. Information, not legal advice.

What this won’t do

We do not give legal advice. We do not handle complaints for you. The ACCC also doesn’t resolve individual consumer disputes — their role is investigating systemic misconduct.

For individual disputes, the practical path in NSW is: written demand → NSW Fair Trading (13 32 20) → NCAT.

Need tailored advice? Call LawAccess NSW on 1300 888 529.

Question 1 of 813%

ACL check · step 1 of 8

What kind of thing went wrong?

Different sections of the ACL apply to goods (s 54 onwards) vs services (s 60 onwards).